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Complaints & Compliments form
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Home
About
About us
Working with us
The Clinical and Quality Team
Our Initiatives
Candidate hub
News and updates
Services
Residential Children’s Homes
Join our team
Complex Care Roles
Join us
Make a referral
Contact Us
Contact Us
Surveys / Arolygon
Complaints & Compliments form
Staff Survey (England)
Today's Date
MM slash DD slash YYYY
Requested Due Date
MM slash DD slash YYYY
Your Name
First
Last
House Name
(Required)
Please read the questions below and select the grade you feel we perform. This will help us improve and raise our standards.
1 = Unsatisfactory 2 = Weak 3 = Adequate 4 = Good 5 = Very good 6 = Excellent
Section 1. How well does Bluestones Medical Complex Care support the person’s well-being?
a. Individuals are given all the information that they need about the service in a way they can understand.
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5
6
b. Individuals are supported to do the things that make them happy.
1
2
3
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5
6
c. Individuals tell you that they feel safe.
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2
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5
6
d. Individuals tell you that they feel part of the community where they live
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5
6
Section 2. How well does Bluestones Medical Complex Care provide care and support that meets the needs of the people using the service?
a. Individuals are helped to achieve their own, individual goals.
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3
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5
6
b. Individuals are involved in any decisions about their own care and support.
1
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5
6
c. People important to the Individual are involved in the decisions that affect them.
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2
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5
6
d. The care and support that Individuals receive is consistently of high-quality.
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3
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5
6
e. Individuals are supported to take appropriate risks and lead the life they want.
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6
f. Health services are always provided when the Individual needs them.
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5
6
g. Individuals are involved as much as they want to be with their own medication. When it is managed on their behalf, it is done in a safe and competent way.
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5
6
h. When meals are provided, they are what the Individual wants to eat and they are of good quality.
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6
i. I feel that there is always enough equipment, materials and other resources available to help me provide high-quality care and support.
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3
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5
6
Section 3. How good is the leadership and management of the service?
a. I feel that quality is a priority for Bluestones Medical Complex Care.
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3
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5
6
b. Supervision is provided and it is used to support me to do a better job.
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6
c. Relevant training is provided. It ensures that I have the skills and knowledge to effectively support Individuals.
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6
d. I feel valued by Bluestones Medical Complex Care.
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e. My contribution to Bluestones Medical Complex Care is recognised and appropriately rewarded.
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f. In my opinion, the culture of Bluestones Medical Complex Care is one of promoting dignity, respect and compassion.
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g. There are always enough staff to support Individuals at a time when they need it.
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5
6
h. If Individuals have capacity and want responsibility, they are supported to have full control of their own money and medication.
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5
6
i. I can complain when I am not happy.
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j. I know who the management of the service are, and they make appropriate efforts to know who I am.
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k. I am encouraged to report bad practice and feel that I would be supported by Bluestones Medical Complex Care if I did.
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6
Section 4. Where the service is responsible, how good is the environment?
a. There is enough space for the Individuals to live the life they want.
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b. When the Individual needs it, there is always equipment available to help them be as independent as possible.
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c. I feel that the environment is well-maintained.
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5
6
d. Individuals are able to access outdoor areas, including gardens, if they are available.
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e. I feel that the environment is safe, and that risks to me and Individuals are well-managed.
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5
6
f. I feel that technology is used effectively to help me to do my job well.
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2
3
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5
6
Section 6. Respecting my privacy
If you wish, you do not have to declare your identity on this survey and you may return it anonymously
A member of staff helped me complete this survey
Yes
No
I have been told that I can return this survey anonymously
Yes
No
I have been told that I can return this survey anonymously
Yes
No
I am satisfied that I can return this survey anonymously if I want to
Yes
No
Other Comments